Jeff Dredge, a CPA firm partner, was overwhelmed managing IT himself. He partnered with i.t.NOW for specialized, consistent support, letting him refocus on client work while i.t.NOW proactively manages the firm's systems.
The Challenge
Jeff Dredge, a partner at a CPA firm, found himself increasingly overwhelmed with the IT responsibilities of the firm. Although he had experience helping clients with PCs, the rapid growth of technology meant that it was becoming impossible for one person to manage everything. Jeff realized that he needed to focus on his core business—working with clients—rather than spending time on IT issues, which were becoming more complex and time-consuming.
Jeff needed an IT provider who understood the specific needs of his firm, could provide consistent support, and had the institutional knowledge to manage their systems effectively without requiring constant re-education.
The Solution
Jeff partnered with i.t.NOW after being impressed by their approach to IT support. i.t.NOW provided the specialized knowledge and consistency he was looking for, ensuring that they understood the firm's systems and could manage them efficiently.
How i.t.NOW Helped
Personalized IT Support: i.t.NOW ensured that their team was familiar with the firm's IT environment, providing seamless support without the need for constant explanations.
Proactive IT Management: Regular monitoring and maintenance of the firm's systems, preventing issues before they arose and ensuring optimal performance.
Focus on Core Business: By handling all IT-related tasks, i.t.NOW allowed Jeff and his team to focus on their accounting and tax services, where they could generate revenue and serve clients effectively.
The Results
Specialized IT Support: i.t.NOW's deep understanding of the firm's systems has ensured consistent, reliable IT management.
Increased Efficiency: Jeff can now focus entirely on client work, knowing that i.t.NOW is handling all technical issues.
Trust and Confidence: The firm has built a strong relationship with i.t.NOW, trusting them to manage their IT needs with expertise and care.
The best thing that I can say about them is that I look for every opportunity that I can to refer them to my clients. It's nice in business to work with people who you have a good working relationship with, and the people at i.tNOW are good people.
— Jeff Dredge, CPA Firm Partner
Why i.t.NOW?
The CPA firm chose i.t.NOW for their specialized understanding of the unique needs of professional service firms. i.t.NOW's commitment to providing personalized, consistent IT support meant that Jeff and his team could rely on them to manage their IT needs without interruptions or the need for constant oversight. i.t.NOW's approach to proactive IT management ensured that the firm's systems were always optimized for peak performance.