Business Services
Employer Advocates Enhances IT Security and Operational Efficiency
Employer Advocates
A third-party administrator specializing in unemployment cost control needed advanced IT infrastructure without in-house expertise. i.t.NOW built their environment from the ground up — cybersecurity compliance, proactive management, and strategic consulting — so a nationwide operation runs so smoothly the team forgets IT is even there.
The Challenge
Employer Advocates, a third-party administrator specializing in unemployment cost control, represents employers in 48 states. Operating at that scale exposed several IT challenges.
The company required advanced IT infrastructure but lacked the internal resources to implement and maintain it. As a provider working with businesses nationwide, ensuring compliance with cybersecurity best practices was critical to protecting sensitive client data. With a growing business, they needed IT solutions that could scale seamlessly with expansion — and a reliable IT partner to keep their infrastructure secure, stable, and future-proof.
The Solution
Employer Advocates partnered with i.t.NOW to design and implement a robust IT strategy: infrastructure development and support built from the ground up for long-term scalability, cybersecurity policies and security measures to meet compliance requirements, proactive monitoring and maintenance to prevent disruptions, and strategic IT consulting to align technology decisions with business goals.
How i.t.NOW Helped
Customized IT Infrastructure: i.t.NOW assisted in setting up Employer Advocates' IT environment, ensuring it met business needs and security standards.
Seamless Office Moves and Expansion Support: Helped coordinate IT systems during office relocations to maintain operational continuity.
Advanced Security Protocols: Implemented network protection, backup solutions, and security monitoring to protect client data.
24/7 IT Support and Maintenance: Ensured systems remained fully operational with minimal downtime.
The Results
Enhanced Cybersecurity and Compliance: Employer Advocates successfully met client compliance requirements with a strong cybersecurity framework in place.
Reliable IT Performance: i.t.NOW's proactive support ensured smooth IT operations, allowing employees to focus on core business functions.
Expert Strategic IT Guidance: Leadership gained confidence in their IT decisions, thanks to i.t.NOW's expertise in future-proofing their technology infrastructure.
Reduced IT Burden: Employees no longer had to manage IT issues internally, improving overall business efficiency.
ITNow has been instrumental in helping us build and maintain our IT infrastructure. We rely heavily on their expertise for cybersecurity, compliance, and ongoing IT support. Their proactive approach means that most of the time, we don't even realize they're working—because everything just runs smoothly. The peace of mind that comes with knowing ITNow has our back is invaluable.
— Steve Van Valkenburg, Employer Advocates
Why i.t.NOW?
Employer Advocates chose i.t.NOW for their deep expertise in IT infrastructure and cybersecurity, personalized support paired with strategic IT consulting, and proactive management that keeps operations smooth and uninterrupted. With scalable solutions that grow with the company, i.t.NOW gives a nationwide operation the secure, stable foundation it needs.