Fireplaces, Stoves and Stone
Hearth & Home Distributors of Utah Stabilizes and Secures IT
Hearth & Home Distributors of Utah
Utah's fireplace and stone experts ran six showrooms on fragmented, outage-prone infrastructure with cybersecurity never addressed. i.t.NOW rebuilt servers and firewalls, re-designed the network, launched a cybersecurity program, and backed it with 24/7 support — cutting IT issues dramatically within the first year.
The Challenge
Hearth & Home Distributors of Utah (HHDU) — the "Utah Fireplace & Stone Experts," with 40+ years serving Utah homeowners and builders — was running six design showrooms on a fragmented IT infrastructure. Servers, firewalls, and networks were disconnected, and industry-standard cybersecurity controls had never been addressed.
Recurring server and firewall issues impacted daily operations across multiple showrooms. Existing providers handled basic help-desk tickets but lacked the resources for the bigger behind-the-scenes problems.
The Solution
i.t.NOW stabilized and secured HHDU's environment end to end — rebuilding the core infrastructure, re-designing the network for every showroom, launching a cybersecurity program, and backing it all with 24/7 help desk and monitoring.
How i.t.NOW Helped
Infrastructure Stabilization: Re-built servers and firewalls, resolving chronic outages.
Network Re-design and Segmentation: Provided consistent, secure connectivity for every showroom.
Cybersecurity Program Launch: Implemented patching, endpoint protection, and firewall hardening.
24/7 Help Desk and Monitoring: Rapid, friendly support that aligns with HHDU's family-oriented culture.
The Results
Significant Reduction in IT Issues: HHDU saw a significant reduction in IT issues within the first year of the partnership.
Infrastructure Ready for Growth: Stabilized infrastructure supports continued growth and showroom expansion.
A Partner for Complex Challenges: Leadership can now rely on i.t.NOW to handle complex IT challenges previous providers couldn't.
Positive Cultural Fit: Staff describe i.t.NOW engineers as "super friendly" — a match for HHDU's family-oriented culture.
We have a lot less IT issues now than we did a year ago, and I feel like I can rely on i.t.NOW to solve issues where I couldn't rely on previous IT companies. Their experience with server changes and setting up a network correctly stood out during onboarding. I am impressed overall by the i.t.NOW culture—they're always super friendly.
— Reed Steward, Hearth & Home Distributors of Utah
Why i.t.NOW?
HHDU chose i.t.NOW for their deep expertise in server, firewall, and network rebuilds, comprehensive managed services covering help desk, monitoring, and cybersecurity, and a personable, family-oriented culture that matches HHDU's values — with a proven ability to turn unstable environments into reliable, secure platforms.