McDermott Company & Associates Secures Reliable IT Support

The Challenge

McDermott Company & Associates, led by Ryan McDermott, is a firm specializing in helping employers manage their employee benefits packages. As the company grew, Ryan, who initially handled the IT needs, quickly realized that the complexity of their operations required more than his capabilities. The firm's IT infrastructure became critical to their daily operations, and any downtime could significantly impact their ability to serve clients.

With their systems being the lifeblood of the company, ensuring they were up and running 24/7 was non-negotiable. Ryan knew it was time to find a professional IT service provider that could offer comprehensive support and take the pressure off managing their IT systems internally.

The Solution

McDermott Company & Associates partnered with ITNOW after being attracted to the personal and attentive service provided by Phil and his team. ITNOW offered a subscription-based IT support model that made it affordable for the firm to access full-scale IT services without the need to maintain an in-house team.

How i.t.NOW Helped

24/7 IT Support: Ensuring the company's systems were always operational and addressing any issues promptly.

Network Administration: Regular monitoring and maintenance to prevent downtime and optimize performance.

Personalized Service: i.t.NOW treated McDermott Company like family, ensuring their specific needs were met with care and professionalism.

The Results

Reliable IT Operations: The firm's systems remain up and running 24/7, allowing them to focus on serving their clients without worrying about IT issues.

Cost-Effective IT Support: The subscription model provided a cost-effective way to access high-quality IT services, freeing up resources for other business priorities.

Peace of Mind: Knowing that ITNOW is always available to support their IT needs has taken the pressure off the internal team, allowing them to concentrate on core business activities.

The way i.t.NOW does the subscription really made it affordable for us to jump into full IT support. It takes all the load, it takes the pressure off of keeping our system up and running to have the support of i.t.NOW.

— Ryan McDermott, McDermott Company & Associates

Why i.t.NOW?

McDermott Company & Associates chose i.t.NOW because of the company's commitment to providing personalized, business-centric IT solutions. Phil and his team at i.t.NOW approached their needs with the same care and dedication that McDermott Company uses when serving their own clients. The subscription model offered by i.t.NOW made it an affordable and practical choice, allowing the firm to access comprehensive IT support without stretching their budget.