North American Recovery Optimizes IT Operations and Focuses on Core Business

The Challenge

North American Recovery, founded by Dave Saxton 23 years ago, has grown from a one-person operation to a company with 61 full-time employees serving over 2,000 businesses across the United States. As the company expanded, Dave and his managers found themselves spending an increasing amount of time managing the company's IT needs, which was taking their focus away from their core business operations.

The company needed an IT partner who understood the critical importance of keeping their systems up and running at all times. Downtime could significantly impact their ability to serve clients and process collections, so reliable IT support was essential.

The Solution

After interviewing several IT companies, Dave chose to partner with i.t.NOW, impressed by their understanding of the company's needs and the importance of consistent IT support. i.tNOW took over the management of North American Recovery's IT systems, allowing Dave and his team to focus on their primary business functions.

How i.t.NOW Helped

Comprehensive IT Management: Full management of the company's IT systems, including network administration, software updates, and hardware maintenance

Proactive Support: ITNOW ensured that all technical issues were addressed promptly, minimizing downtime and keeping the company's operations running smoothly

Tailored Solutions: ITNOW worked closely with North American Recovery to understand their specific needs and provide customized IT solutions that supported their business goals.

The Results

Operational Efficiency: With i.t.NOW managing their IT needs, the company has significantly reduced the time spent on technical issues, allowing them to focus on business growth.

Reliable IT Support: i.t.NOW's proactive approach has minimized downtime, ensuring that the company can continue to serve its clients without interruption.

Peace of Mind: Dave and his team no longer have to worry about IT management, knowing that i.t.NOW has them covered.

I actually can't even express how much of a difference it makes for us because we can do our jobs. We don't have to do the IT guy's job, and I used to do that, so I'm very happy that they take care of us the way they do. I would absolutely recommend i.t.NOW.

— Dave Saxton, North American Recovery

Why i.t.NOW?

North American Recovery selected i.t.NOW because of their deep understanding of the critical nature of IT in business operations. ITNOW's approach emphasized the importance of minimizing downtime and providing reliable, consistent support tailored to the company's specific needs. Dave valued i.t.NOW's ability to take over the IT responsibilities, allowing his team to focus on growing the business.