Case Study: Reproductive Care Enhances IT Infrastructure and Secures Patient Data

The Challenge

Reproductive Care, based in Sandy, Utah, has been providing essential fertility treatment services since 1996. As one of the leading fertility centers in the West, the clinic has seen a significant increase in patients, leading to the expansion of its staff, including physicians, nurses, and support personnel. With this growth, the clinic’s technology needs also expanded, requiring a robust IT infrastructure to support the operation.

However, Reproductive Care faced significant challenges with its existing IT systems. The infrastructure was outdated and couldn’t keep up with the influx of employees and patients. The office experienced frequent technical issues, declining server performance, and inadequate IT support, putting their critical electronic medical records (EMR) and overall operations at risk. The clinic needed a reliable IT partner to upgrade its systems, secure patient data, and ensure seamless operations.

The Solution

Reproductive Care was introduced to i.t.NOW through a personal connection, and after careful evaluation, they chose i.t.NOW as their managed service provider. i.t.NOW promised to deliver the personalized, business-centric service of an in-house IT department at a fraction of the cost.

How i.t.NOW Helped

Server Virtualization: Implemented VMware virtualization to enhance server performance, increase capacity, and reduce costs associated with purchasing new hardware.

IT Infrastructure Upgrade: Upgraded computers and servers to support the growing number of employees and improve operational efficiency.

EMR System Implementation: Took the lead on implementing and managing the electronic medical records system, ensuring it was properly set up, secure, and integrated with the clinic’s operations.

Continuous IT Support: Provided ongoing IT support, including remote management of technical issues, on-site emergency response, and long-term IT planning.

The Results

Improved IT Performance: The server virtualization and infrastructure upgrades significantly improved system performance, allowing the clinic to handle its growing patient load without technical interruptions.

Enhanced Data Security: ITNOW’s management of the EMR system and implementation of security measures ensured that patient data remained protected and compliant with healthcare regulations.

Cost Savings: By outsourcing IT management to ITNOW, Reproductive Care avoided the high costs of maintaining an in-house IT team while gaining access to expert support and resources.

Operational Stability: The proactive IT management provided by ITNOW has minimized downtime, allowing Reproductive Care to focus on patient care without worrying about IT issues.

i.t.NOW is aligned with our long-term business goals, including our EMR system. They’ve interfaced with the vendor, the implementation, setup… They have expertise so we don’t have to worry about it

— Dr. Keith Blauer, Reproductive Endocrinologist at Reproductive Care

Why i.t.NOW?

Reproductive Care chose i.t.NOW because of their ability to provide tailored IT solutions that aligned with the clinic’s specific needs. ITNOW’s expertise in managing complex healthcare IT environments ensured that the clinic’s operations could run smoothly, securely, and efficiently. The clinic valued i.t.NOW’s proactive approach to problem-solving and their commitment to delivering reliable, cost-effective IT support.