Riverton & Zenith Family Health Center Improves Operational Efficiency and IT Reliability

The Challenge

Riverton Family Health Center, a growing healthcare provider with three clinics in Riverton, Lehi, and Saratoga, was struggling to manage its expanding IT needs. As the clinic grew from one location to three, maintaining multiple computers and ensuring the reliability of their electronic medical records (EMR) system became increasingly challenging. The IT burden had grown too large for their in-house capabilities, leading to inefficiencies and potential risks of downtime that could severely impact patient care.

The Solution

Over a decade ago, Riverton Family Health Center partnered with i.t.NOW to address their IT challenges. i.t.NOW provided a comprehensive managed IT service that included maintaining all their IT systems for a flat monthly fee. This arrangement allowed the clinic to offload the day-to-day IT headaches, ensuring that their systems were always running efficiently and that any potential issues were proactively addressed.

How i.t.NOW Helped

Proactive System Maintenance: Continuous monitoring and maintenance of all IT systems, ensuring that the clinic’s EMR and other critical applications remain operational at all times.

Scalable IT Solutions: As the clinic expanded to three locations, ITNOW seamlessly integrated the additional sites into their IT management system, ensuring consistent performance and reliability across all locations.

Cost-Effective IT Support: By outsourcing their IT needs to ITNOW, Riverton Family Health Center gained access to a team of IT professionals at a fraction of the cost of hiring a full-time IT staff member.

The Results

Increased Efficiency: The clinic’s IT systems are now managed seamlessly across all three locations, allowing staff to focus on patient care rather than dealing with IT issues.

Minimal Downtime: The clinic’s EMR system, the “heartbeat” of their operations, has experienced rare instances of downtime, thanks to ITNOW’s proactive management and rapid response to potential issues.

Cost Savings: Riverton Family Health Center benefits from the expertise of ITNOW’s entire team for less than the cost of a single full-time IT employee, making it a highly cost-effective solution for their needs.

i.t.NOW takes a lot of headaches off my hands. We’ve grown from one location to three, and ITNOW keeps us up and running all the time. It’s just a no-brainer. I would absolutely recommend i.t.NOW for any kind of IT concerns.

— Aaron Monson, Riverton Family Health Center

Why i.t.NOW?

Riverton Family Health Center chose i.t.NOW because of their ability to provide reliable, cost-effective IT management that scales with their business.

By ensuring that their critical systems are always operational and efficiently managed, i.t.NOW allows healthcare providers like Riverton Family Health Center to focus on what they do best—providing exceptional care to their patients.